Support
Onsite Support
BestChoiceIT Onsite Support is a professional IT support service where a technician physically visits your location—whether it’s your office, store, or home—to resolve technical issues that can’t be handled remotely. This service is ideal for situations that require hands-on troubleshooting, hardware repairs, or infrastructure setup.
What Onsite Support Covers:
Hardware troubleshooting and repair (computers, printers, servers, etc.)
Network setup and maintenance (Wi-Fi, routers, switches, cabling)
New device installation and configuration
Office IT relocations and upgrades
Server room and data center support
Emergency IT response
Software issues that require physical access
Key Benefits:
Faster problem resolution for hardware or network issues.
Hands-on expertise when remote support isn’t enough.
Personalized service tailored to your setup and environment.
Proactive maintenance and physical inspections to prevent future issues.
How It Works:
Request Support: Contact BestChoiceIT through phone, email, or their support portal.
Assessment: The support team evaluates whether the issue needs onsite intervention.
Dispatch: A certified technician is scheduled and dispatched to your location.
Resolution: The technician diagnoses and resolves the issue on-site.
Follow-Up: A summary report is provided, and further support (if needed) is arranged.
Ideal For:
Small to mid-sized businesses without a full-time IT staff
Offices needing regular on-site maintenance
Urgent issues where downtime is critical
Equipment installations or physical infrastructure changes